Delivery Policy

FarageWatch Civic Media Ltd

Last updated: 3 December 2025

FarageWatch Civic Media Ltd (“we”, “us”, “our”) is committed to balancing three priorities in order fulfilment:

  • keeping costs as low as possible for supporters,
  • delivering reliably,
  • and maintaining a reasonable turnaround time as a national startup project.

This Delivery Policy sets out what you can expect when you purchase physical bundles of FarageWatch newsletters.

1. Delivery timeframe

Our delivery service standard at launch is:

You will receive your order within 7 working days.

Most orders arrive sooner, but our priority is to meet the 7-working-day standard for every customer.

Working days exclude weekends and bank holidays.

2. Courier service

(a) Fulfilment in-house by FarageWatch Civic Media

At launch, fulfilment of all orders under 2,500 newsletters is done in-house. We order newsletters cheaply in bulk, then sell individual bundles to you at cost.

At this time, we will use at our discretion either:

to deliver your order.

This approach keeps operations and costs manageable while we grow.

Evri have a 4.1 rating on Trustpilot. DPD are rated 4.5 on Trustpilot and offer Next Day Delivery as standard. Royal Mail offer the major benefits of parcel collection from their nearest Customer Service point after a missed delivery, or redelivery (instead of immediate return to sender), plus the universal service guarantee.

The shipping cost figures shown separately by the faragewatch.media checkout match our full costs of shipping via Evri (drop-off for the smallest parcels, collection for larger ones). They are therefore provided as an indication only – if we choose to use Royal Mail or DPD for your order, our shipping cost may vary, but the total cost to you of your newsletters purchase will not change.

We will review courier options – including the possibility of allowing customers to choose their preferred courier – as FarageWatch is able to scale its fulfilment operations.

(b) Direct-from-printer fulfilment for very large orders

For very large orders (2,500+ newsletters), fulfilment will be handled directly by our print supplier Solopress, who use DPD Next Day Delivery as standard.

3. Printing-to-order

As a slim national startup operation, there may occasionally be moments where we need to print your bundle to order.

This can take up to 5 working days before we will be able to dispatch.

When this happens, we will deliver via DPD Next Working Day at no extra charge, so you still receive your order within our 7 working days service standard.

4. Dispatch notifications

When your order is dispatched, you will receive an email with tracking information.

  • Please check your Spam/Junk folder if you do not see it
  • If you have received no dispatch email after 6 working days, please contact us

Email: office@faragewatch.media
We aim to reply within 24 hours (on working days).

5. Delivery address responsibility

Customers are responsible for providing:

  • a valid UK delivery address
  • correct postcode
  • a phone number (which we require when you order, solely to provide to the courier for delivery updates and communication related to your order)
  • safe access for courier delivery.

6. Failed deliveries

If a delivery attempt is unsuccessful due to incorrect or incomplete address information provided at checkout, or if the courier is unable to obtain access or a signature where required, the parcel may be returned to FarageWatch Civic Media.

Returned parcels incur significant handling fees from our virtual office.

For this reason, at this time we cannot offer free re-delivery for orders returned to us due to customer error.

If your parcel is returned, we will get in touch to understand what happened. Then:

  • If we agree you were not responsible for the failed delivery, we will re-deliver the item at no additional charge.
  • If we believe you were responsible for the failed delivery, we will offer:
    • re-delivery after payment of the additional mail-handling costs; or
    • a refund of the order amount minus the original shipping cost and minus additional mail-handling costs, once the parcel has been safely received by us.
  • If we do not receive a response within 14 days, the order will be treated as abandoned and no refund will be issued.

7. Delays outside our control

Very occasionally, delays may occur due to:

  • courier network disruption
  • severe weather
  • strikes
  • traffic or routing issues
  • unexpected printer delays.

If we become aware of a significant disruption, we will update your dispatch email and take reasonable steps to ensure a timely resolution.

8. Contact

For any questions about delivery, email: office@faragewatch.media